ZOE – revisted

Let’s look at email. Email plays quite different roles than it did five
years ago. Email has started to seriously change hierarchy. It keeps you
more aware of the edge of what’s happening in your company. You can
sense the heartbeat of the organization when you skim the messages. It’s
like reading body language: The velocity of [email] messages, the
rhythms tell you something. You’re beginning to read the context of
email technology rather than merely the technology. You become “attuned
to” rather than “attend to.” Almost all our technology has been designed
around the theme that you have to attend to it. How do you survive an
information overload? You’re attuning to all sorts of things that you
may then choose to attend to.
John Seely Brown, March 25 2002

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